Company
How long have you been in business?
What days and hours do you work?
Do I have to be home during the cleaning?
What does the “green” stand for in your name?
Will you use my cleaning supplies?
How quickly can I get my house cleaned?
How are visits scheduled and for how long?
Are your cleaners vetted and screened?
How do I reschedule or cancel?
Do you have gift certificates?
Can you clean office space at my business?
What kind of cleaning and frequency do you offer?
How long have you been in business?
We have been in operation since March 2017. Since then we have rapidly expanded our team and service area.
What days and hours do you work?
We typically work Monday to Friday from 8:00AM to 5:00PM. We are occasionally opened for statutory holidays at the discretion of the cleaning team leaders. If your scheduled cleaning falls on a holiday, a team leader will be in touch to reschedule, or perhaps schedule a clean before or after big holiday party.
Do I have to be home during the cleaning?
You do not have to be present during the cleaning, however, arrangements must be made for your cleaner to access the house if you will not be home. If your cleaner is regularly scheduled to clean while you are out of the house, a key or lock box are ideal solutions.
What does the “green” stand for in your name?
We seek out the least toxic products and methods to clean your house. These decisions are based on the effects to your home and the environment versus many retail products.
Get in touch with us by phone or email and a team leader will arrange a walk-through of your house, explain our services and answer any questions you may have.
For new clients, we will follow the quote procedure above to ensure everyone is on the same page.
For existing clients it is as easy as giving us a call, sending a quick email, or speaking to your cleaner during a visit.
Will you use my cleaning supplies?
As a general rule, no. Your cleaner is familiar with their products and their interactions. Using our own products allows us to stay true to the “Green” in “Keep It Clean & Green”.
We will always work with the client to provide tailored service. If you insist on us using the products at home we will do so. You will save the cost of our supplies but keep in mind that different products may increase cleaning time and cost.
How quickly can I get my house cleaned?
Anywhere from the day you book to a couple days out.
How are visits scheduled and for how long?
Appointments are booked at a minimum of 2-hour blocks up to 6-hour blocks.
We aim to schedule appointment starts in the Morning (8-9), Afternoon (noon-1) and Evening (5-6).
If you have not set up a recurring schedule for cleaning, you will have to contact us prior to each cleaning.
Yes
Are your cleaners vetted and screened?
All of our cleaners produce criminal record checks, are interviewed in person and are given extensive training by a team leader. The end result is a highly trained professional that we trust to operate in your home and represent our company.
How do I reschedule or cancel?
Please give us a minimum of 24 hours notice should an appointment need to be changed or cancelled. This allows us time to schedule your cleaner and keep them working hard.
We accept cash, cheque, e-transfer, and credit card.
Do you have gift certificates?
Yes. A gift certificate is a great option for family or friends that are difficult to buy for. Say thanks or simply help them get ready to host during the holidays.
Can you clean office space at my business?
We would be happy to keep you office looking as great as your home.
We service Edmonton and surrounding areas
What kind of cleaning and frequency do you offer?
We offer whole house light cleaning (2hr), Deep Cleaning (6hr), we can also focus on specific areas for a period between 2 and 6 hours.
We can do a one-time clean, weekly, bi-weekly, monthly, move-in or move-out cleans.
If you have a schedule in mind that does not follow these common routines, contact us so we can build a schedule that works for you.
Keep It Clean & Green (Capital Region) Inc. 